Help & Support
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Frequently Asked Questions
Browse common questions about orders, shipping, payments and accounts.
Go to ShopContact Support
Already have an account? Start a conversation with the vendor or support.
Open SupportHelp & Support FAQs
Go to Support, select your order in the left panel, then send a message. If you don't see any conversation yet, start one from the "Start chat from Order" form.
First select a conversation on the left. The input will enable automatically. If it still fails, refresh the page and try again. Messages require being a participant (customer of the order or the vendor).
Open your Orders page. Shipped orders show a tracking number when provided by the vendor.
Go to My Addresses to add, edit or set a default address. On checkout, select a saved address or enter one manually.
Cash on Delivery (COD) is supported. Payment status is marked paid when the vendor confirms delivery or taps "Mark Payment Received" for COD.
Start a conversation via Support with the vendor. Provide your order number, product, and reason. The vendor will guide you through the return process.
Register from Become a Vendor. After login, manage products and orders from the Vendor Dashboard.
Open the Vendor panel and click Support Messages in the left sidebar. Pick a conversation to reply.
From Vendor Orders, update the fulfillment status. When set to shipped, add a tracking number to make it visible to the customer.
Make sure cookies are enabled. Try a hard refresh. If issues persist, log out and back in, or contact support via the chat once logged in.
Need more help?
- Track orders from your dashboard
- Chat with vendors via Support
- Update your address and profile details