Privacy Policy

Your privacy and data protection are our top priorities

Last Updated: January 1, 2025
This Privacy Policy is effective immediately
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1. Introduction

Welcome to Ojjoshop ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services.

Key Points:
  • We respect your privacy and are committed to protecting your personal data
  • We only collect information necessary to provide our services
  • We never sell your personal information to third parties
  • You have control over your data and can request its deletion

By using Ojjoshop, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account (name, email, phone number)
  • Make a purchase (billing and shipping addresses, payment information)
  • Contact customer support (communication records)
  • Subscribe to newsletters or marketing communications
  • Participate in surveys, contests, or promotions

2.2 Vendor Information

For vendors, we additionally collect:

  • Business registration details and tax information
  • Bank account information for payments
  • Product listings and descriptions
  • Business performance metrics and analytics

2.3 Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, clicks, search queries)
  • Location data (with your permission)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Process transactions and manage orders
  • Provide customer support and respond to inquiries
  • Facilitate communication between buyers and vendors
  • Verify identity and prevent fraud

3.2 Platform Improvement

  • Analyze usage patterns to improve our services
  • Personalize your shopping experience
  • Develop new features and functionalities
  • Conduct research and analytics

3.3 Communication

  • Send transactional emails (order confirmations, shipping updates)
  • Provide customer support and assistance
  • Send marketing communications (with your consent)
  • Notify you of policy changes or important updates

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing and financial services
  • Shipping and delivery services
  • Email and communication services
  • Analytics and marketing platforms
  • Cloud hosting and data storage

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Investigate or prevent illegal activities
  • Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement comprehensive security measures to protect your personal information:

Security Measures:
  • Encryption: All sensitive data is encrypted in transit and at rest
  • Access Controls: Strict access controls and authentication protocols
  • Regular Audits: Regular security audits and vulnerability assessments
  • Secure Infrastructure: Industry-standard secure hosting and infrastructure
  • Staff Training: Regular security training for all employees

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Security Incident Reporting

If you suspect a security breach or unauthorized access to your account, please contact us immediately at security@ojjoshop.com

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

6.1 Types of Cookies

  • Essential Cookies: Necessary for basic platform functionality
  • Performance Cookies: Help us analyze and improve platform performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

6.3 Third-Party Analytics

We use third-party analytics services (such as Google Analytics) to understand how users interact with our platform. These services have their own privacy policies.

7. Your Privacy Rights

You have several rights regarding your personal information:

Right to Access

Request copies of your personal data

Right to Rectification

Request correction of inaccurate data

Right to Erasure

Request deletion of your personal data

Right to Restrict Processing

Limit how we use your data

Right to Data Portability

Receive your data in a portable format

Right to Object

Object to certain data processing activities

Exercise Your Rights

To exercise any of these rights, please contact us at privacy@ojjoshop.com or through your account settings.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Account Information: Retained while your account is active and for 3 years after account closure
  • Transaction Data: Retained for 7 years for legal and tax compliance
  • Support Communications: Retained for 2 years after resolution
  • Marketing Data: Retained until you unsubscribe or for 2 years of inactivity

When data is no longer needed, we securely delete or anonymize it according to industry best practices.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if the changes are significant
  • Post a notice on our website highlighting the changes
  • Provide you with an opportunity to review the changes

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email

General Privacy Questions:

privacy@ojjoshop.com

Data Protection Officer:

dpo@ojjoshop.com

Mailing Address

Ojjoshop Privacy Department
Kampala, Uganda
East Africa

Response Time

We aim to respond to all privacy-related inquiries within 30 days of receipt.