Your comprehensive guide to selling successfully on Ojjoshop
Follow these guidelines to ensure a smooth and profitable experience for you and your customers
Essential steps to begin your vendor journey
Complete vendor registration with business details
Submit required documents for account verification
Complete your vendor profile and store information
Add your first products and start selling
What you need to become a verified vendor
Valid business registration certificate or trade license from relevant authorities.
Government-issued ID (National ID, Passport, or Driver's License) of business owner.
Valid business bank account details for payment processing and settlements.
Tax registration number or certificate for tax compliance (required for certain categories).
Business liability insurance for additional credibility and customer protection.
Standards for listing and managing your products
| Requirement | Description | Status |
|---|---|---|
| Product Images | High-quality images (min 800x800px), multiple angles, no watermarks | Mandatory |
| Product Description | Detailed, accurate descriptions with specifications and features | Mandatory |
| Pricing | Competitive and fair pricing, no misleading discounts | Mandatory |
| Stock Accuracy | Keep inventory levels updated, remove out-of-stock items | Mandatory |
| Product Categories | List products in correct categories for better discoverability | Recommended |
| Product Videos | Short demonstration videos for better customer engagement | Optional |
Best practices for handling customer orders
Within 24 hours: Confirm and process new orders
Within 48 hours: Ship orders or provide shipping updates
• Use reliable shipping partners
• Provide tracking information
• Package items securely
• Respond to inquiries within 12 hours
• Be professional and helpful
• Proactively update on delays
• Honor return policy commitments
• Process refunds within 3-5 business days
• Handle disputes professionally
Maintaining high standards for customer satisfaction
Maintain a minimum 4.0-star rating
95% on-time delivery rate required
Keep return rate below 5%
Items that are not allowed on our platform
Join thousands of successful vendors on Ojjoshop