Vendor Support

To get your vendor account approved, ensure you:

• Complete all required registration fields
• Upload valid business registration documents
• Provide clear business photos and description
• Submit valid ID and banking information

The approval process typically takes 2-5 business days.

You can add products through your vendor dashboard:

1. Log in to your vendor account
2. Go to "Add Product" from the dashboard
3. Fill in product details, upload images
4. Set pricing and inventory levels
5. Click "Save Product" to publish

Payment schedule:

• Weekly payments: Every Friday for orders completed
• Payment method: Direct bank transfer to your registered account
• Commission: 5-10% platform fee (varies by category)
• Minimum payout: UGX 50,000

Return process:

1. Customer initiates return request
2. You receive notification in your dashboard
3. Approve or deny the return within 24 hours
4. If approved, provide return instructions
5. Process refund once item is received

Yes! You can edit most product information:

• Product description and title
• Pricing and discounts
• Inventory levels
• Product images
• Product status (active/inactive)

Some changes may require re-approval for quality assurance.