Last Updated: September 17, 2025
1. Information We Collect
At OjjoShop, we collect information to provide better services to our users. We collect information in the following ways:
Personal Information
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Business details for vendors, shipping addresses for customers
- Payment Information: Payment method details processed securely through our payment partners
- Communication Data: Messages sent through our support system
Automatically Collected Information
- Usage Data: How you interact with our platform, pages visited, time spent
- Device Information: IP address, browser type, operating system
- Location Data: General location for delivery and service optimization
- Cookies and Tracking: See our Cookie Policy for detailed information
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our marketplace services
- Order Processing: To process transactions, manage orders, and facilitate deliveries
- Communication: To send important updates, respond to inquiries, and provide customer support
- Security: To detect, prevent, and address fraud, abuse, and security issues
- Personalization: To customize your experience and show relevant products
- Analytics: To understand usage patterns and improve our platform
- Legal Compliance: To comply with applicable laws and regulations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
With Your Consent
We will share personal information when we have your explicit consent to do so.
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing (IOTEC and other payment partners)
- Delivery and logistics services
- Email and communication services
- Analytics and performance monitoring
- Customer support tools
Legal Requirements
We may disclose information when required by law, legal process, or to protect the rights, property, or safety of OjjoShop, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: Data transmission is protected using SSL/TLS encryption
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Regular security assessments and vulnerability testing
- Secure Storage: Personal information is stored on secure servers with appropriate safeguards
- Password Protection: User passwords are hashed and encrypted
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Account Deactivation: Deactivate your account at any time
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.
7. Data Retention
We retain personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Improve our services and user experience
When information is no longer needed, we securely delete or anonymize it.
8. International Data Transfers
OjjoShop operates primarily in Uganda. If you access our services from outside Uganda, please note that your information may be transferred to, stored, and processed in Uganda where our servers are located and our central database is operated.
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification for significant changes
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.