Easy returns and exchanges for your peace of mind
We want you to be completely satisfied with your purchase. If you're not happy with your order, we'll make it right.
You have 7 days from delivery to initiate a return for eligible items.
Return shipping is free for defective items or our mistakes.
Refunds are processed within 3-5 business days after we receive your return.
Follow these simple steps to return your purchase
Email us at returns@ojjoshop.com or use the return form below with your order number and reason for return.
We'll send you a return authorization number and return shipping label within 24 hours.
Pack the item in its original packaging with all accessories and documentation included.
Attach the return label to your package and drop it off at any of our pickup locations.
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Please log in to your account to view your orders and request returns.
Login to Your AccountOur customer service team is here to help with your return